Privacy Policy
This document is a template provided for review. Arsi Consultancy is responsible for confirming it with a qualified adviser before publication.
1. Who is responsible
Arsi Consultancy (https://arsi.in) is responsible for personal data handled for ELNA licences and this website. Contact: contact@arsi.in.
2. What we collect
Correspondence: when you email us, your email address, your name or organisation, and the content of your messages.
Licence data: the Machine ID you send for each computer, the name the licence is issued to, and the licence period. The Machine ID is a derived code; we do not collect raw CPU, motherboard, or operating-system serial numbers.
Purchase records: what you bought, when, and the payment reference. We do not receive or store your card details.
Website requests: this website is a set of static pages with no accounts and no forms. Our hosting provider processes standard request data, such as IP address and browser type, to deliver the pages and protect the service.
3. What we do not collect
The ELNA desktop application sends no telemetry or usage data. When an internet connection is available it checks for a newer version and, if you accept an update, downloads it; both requests go to GitHub, which hosts our releases.
We do not collect the content of your quizzes or the media you use in ELNA. They stay on your computer.
4. How we use data
To answer your enquiries, issue and deliver licences, provide support, prevent abuse and fraud, and meet legal and accounting obligations.
5. Cookies
This website sets no cookies of its own and uses no advertising or analytics trackers.
6. Sharing
We share data only with service providers that we rely on to operate: our website host (Cloudflare), our release host (GitHub), our email provider, and a payment provider where a purchase is made.
We do not sell personal data. We may disclose data where required by law.
7. Retention
Licence and purchase records are kept for as long as the licence is valid and for as long as required for tax, accounting, and dispute-resolution purposes.
Support correspondence is kept for as long as it is needed to help you.
8. Security
The website is served over TLS, and access to licence signing keys is restricted. No system is perfectly secure, but we work to protect your data.
9. Your rights
You may request access to, correction of, or deletion of your personal data, subject to records we must retain for legal reasons. Email contact@arsi.in to make a request.
10. International processing
We process licence and purchase data in India. Our hosting and email providers may process data in other countries. Where you use the service from another country, you consent to that processing.
11. Changes
We may update this policy. Material changes will be reflected by an updated effective date on this page.
12. Contact
Privacy questions: contact@arsi.in.